HE IS KNOWLEDGEABLE AND HELPFUL! We were in town from Iowa and had RV troubles. Even though it was inconvenient and awkward to service, Bob had us back on the road in time to make the Cubs game that afternoon. Even provided us with a loaner while he worked, so we did not miss our vacation time! His prices are fair, he is knowledgeable and helpful, and he truly seemed to care that we were fixed up….even though we were out of towers!!! He even called us on Monday morning to ensure we had made it home okay! I would NEVER HESITATE TO RECOMMEND this shop to anyone!